Palau St. Jordi
Palau St. Jordi
FAQ’s Assaig 27 de Març
Access to the concert is restricted to people between 18 and 65 years old who do not suffer from a serious chronic illness such as:
- Diabetes mellitus
- Ischemic heart disease
- Any type of cancer under active treatment
- Chronic lung diseases such as COPD or asthma
- Have a confirmed diagnosis of SARS-CoV-2 during the 2 weeks prior to the event
- Have been in contact with a person with a confirmed diagnosis of SARS-CoV-2 during the 2 weeks prior to the event.
Each purchase is limited to 4 tickets maximum.
Remember that the access protocol must be completed by all the attendants, not only the one who purchased the tickets.
It is mandatory to present the antigens test with a NEGATIVE result in order to access the venue.
The cost of the antigens test is included in the entry price.
To be able to make your reservation, you will need to specify the BARCODE for YOUR TICKET (located at the bottom of your PDF barcode)
Make sure you are available to attend the spot and test time you want to reserve.
Once the reservation is done, it will NOT be possible to MODIFY it.
The reservation is personal and intransferable (is associated with your ticket), it will not be possible to book on behalf of someone else.
If you are the buyer, make sure to report this form to your companions.
The time you book will be orientative, and the time you select indicates the time you should arrive for the antigen test.
If you do not reach the reserved time period, you will have to wait for availability.
The reserve form will be available up to 48h before the concert begins.
Yes, you can change the name on your tickets until you schedule your antigen test.
To do this, you need to email firstname.lastname@example.org with the following information:
- No. of entries
- Name to modify
- Name to enter
Attendance to the concert is conditioned by the current mobility restrictions at the time of the concert.
In case of not being able to attend due to them, it won’t be possible to request a refund. Therefore, we recommend you be careful with how restrictions may affect you.
Once you have purchased your ticket, you will receive an email to the address you have used, informing you of the steps you need to follow to access the concert.
You will need to take an antigen test on the day of the concert and follow the instruction of the organization at all times.
Once you have purchased your ticket, you will receive an email Yes, we will check your body temperature before accessing the venue. In case of reaching 37,5ºC it will NOT be possible to enter the concert. You will have to contact email@example.com after the concert in order for us to process your refund.
Yes, the cost of the antigen test is included with the ticket and a few days after your purchase you will receive an email to choose a place and time to take it.
Only antigen tests performed at the organization’s testing points will be valid.
The antigen test will take place on March 27th from 08:00 to 16:00h at Razzmatazz, Apolo and Luz Gas.
It is necessary to book time and venue in advance using the form we will send.
A few days before the concert, you will receive an email at the address you used to purchase your tickets, in which you will be able to access the form enabled to choose time and venue to do the antigen test.
It is very important that you share this information with your companion because both of you will need to book time and venue individually.
A few days before the concert you will receive an email to the address you used to purchase your tickets, indicating that you need to download the Test Wallet application.
It is very important that both you and your companion download the application.
Once downloaded, the app will show you the steps to follow in order to link your ticket and a personal QR code will be generated and associated with your device.
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Upon reaching the selected venue to perform the antigen test, the healthcare staff will scan the QR code of your application and assign the result of your test.
Once the antigen test is done, you need to wait there until you know the result.
To access the concert, it is essential that you carry your mobile device with the application installed to show the QR code, your ID and the printed ticket, in order to speed up access to the venue.
Remember that if you have not performed the antigen test in the designated spaces, you will not be able to access the venue.
Each of the 3 delimited areas within the venue will have a bar and an area in which it will be allowed to remove your mask while eating or drinking.
You will not be able to eat or drink outside the designated areas.
If the person with whom you are going to the concert tests positive, but you have tested negative, you can also access the concert.
If you prefer, you can request a refund.
If 10 days prior to the concert you come into contact with a SARS-CoV-2 positive person, you will not be able to access the venue.
Please contact us, so we can proceed with the return of your ticket.
No. During the concert you can only be in the area for which you have a ticket.
It won’t be possible to modify the area once you have made the purchase.
With the purchase of your ticket, you have the option to make a donation destined to the funding of the show and all derived costs.
This concert has not the goal to generate profit, and all the money collected will be used to continue taking the steps needed in order to have safe concerts and festivals as soon as possible.